Summary: We only collect information you voluntarily provide via our contact form. We do not sell your data. We do not use tracking advertising cookies. You have full rights over your personal data under GDPR.
1. Who We Are
Luna Imaginative ("we," "us," "our") is a marketing and consulting agency operating across Thailand, the United States, the United Kingdom, and France. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or contact us.
Data controller contact: hello@luna-imaginative.com
2. What Data We Collect
2.1 Contact Form
When you complete our contact form, we collect the following information that you voluntarily provide:
- First and last name
- Email address
- Company name (optional)
- Service interest
- Message content
This is the only personal data we actively collect.
2.2 Website Analytics
Our website uses Google Analytics 4 to collect aggregated, anonymized data about visitor behavior (pages visited, session duration, approximate location). This data does not identify individuals. We do not use advertising cookies or cross-site tracking.
2.3 Data We Do Not Collect
We do not collect payment data, government-issued IDs, health information, or any sensitive categories of personal data via this website.
3. How We Use Your Data
We use contact form submissions solely to:
- Respond to your inquiry
- Provide the services you requested
- Send follow-up communications related to your inquiry
We do not use your data for unsolicited marketing without your consent.
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (EU) 2016/679, we process your personal data on the following legal bases:
- Legitimate interests — responding to your inquiry and providing requested services
- Contract performance — where you have engaged us for services
- Consent — for any optional communications you opt into
5. Data Sharing
We do not sell, rent, or trade your personal data to any third parties.
We use the following service providers to operate this website and process your data:
- Web3Forms — contact form submission processing (GDPR-compliant processor)
- Google Analytics — anonymized website analytics (data processed under Google's privacy policies)
- Google Fonts — font loading (no personal data transmitted)
We may disclose personal data if required by law or court order.
6. Data Retention
We retain contact form submissions for a maximum of 24 months, after which they are deleted. If you become a client, your data is retained for the duration of the engagement plus 5 years for legal and accounting purposes.
7. Your Rights (GDPR)
If you are located in the European Economic Area (EEA) or the UK, you have the following rights:
| Right | What it means |
|---|---|
| Access | Request a copy of personal data we hold about you |
| Rectification | Correct inaccurate or incomplete personal data |
| Erasure | Request deletion of your personal data ("right to be forgotten") |
| Restriction | Ask us to restrict how we process your data |
| Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interests |
To exercise any of these rights, email us at hello@luna-imaginative.com. We will respond within 30 days.
You also have the right to lodge a complaint with your national data protection authority (e.g., CNIL in France, ICO in the UK).
8. Cookies
Our website uses only essential cookies required for basic functionality and Google Analytics cookies for anonymized traffic analysis. We do not use advertising, retargeting, or social media tracking cookies.
9. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.
10. International Transfers
As we operate internationally, your data may be processed in the United States, the European Union, Thailand, or the United Kingdom. We ensure appropriate safeguards are in place for any international transfers, including standard contractual clauses where applicable.
11. Children's Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. We encourage you to review this page periodically.
13. Contact Us
For any privacy-related questions, requests, or complaints:
Luna Imaginative
Email: hello@luna-imaginative.com
Operating regions: Thailand · United States · United Kingdom · France